FAQs
Material and Quality
Are SEODRE jewelry pieces waterproof?
Yes, our jewelry is made from high-quality 316L stainless steel with PVD gold plating, making it waterproof and suitable for everyday wear, including showering, swimming, and workouts.
What materials are SEODRE jewelry pieces made from?
SEODRE jewelry is crafted from high-quality 316L stainless steel with PVD gold plating, ensuring durability, longevity, and resistance to tarnishing.
Can I wear my SEODRE jewelry while exercising?
Absolutely! Our jewelry is designed for everyday use, so you can confidently wear it while exercising, swimming, or during any daily activities without worrying about fading or damage.
Return and Exchange Policy
What is your return and exchange policy?
SEODRE does not offer returns for a change of mind. However, you can request a one-time exchange or store credit within 3 days of receiving your order, even if the product is not damaged.
How can I initiate an exchange or request store credit?
To initiate an exchange or request store credit, email support@seodre.com within 3 days of receiving your order. Please include your name, order number, and details about the item you wish to exchange or request store credit for.
Is there a limit on exchanges?
Yes, exchanges are allowed only once per order. If you choose to exchange for another item, you’ll need to cover any price difference.
What happens if my item arrives damaged?
If you receive a damaged or defective item, please contact us within 3 days for a replacement or store credit.
What is your warranty policy?
SEODRE offers a one-year warranty on the plating of all our jewelry pieces. If your jewelry loses its color within this period, contact our customer support with a photo of the item.
How do I claim the warranty?
To claim the warranty, email support@seodre.com with your order number and a clear photo of the tarnished item. You will receive store credit based on the credit terms provided in our warranty policy.
Are there any exclusions from the warranty?
Yes, the warranty does not cover damage from normal wear and tear, alterations by third parties, damage to crystals due to mishandling, loss of crystals or stones, and luxury handcrafted sets.
How long is store credit valid?
Store credit issued in lieu of an exchange is valid for 12 months from the date of issuance.
What should I do if I have more questions about my order?
If you have any questions or need further assistance, feel free to reach out to our Customer Support team at support@seodre.com. We're here to help!
Shipping
How long does it take for my order to ship?
All SEODRE orders are processed and shipped within a maximum of 2 days. You’ll receive a confirmation email with tracking information once your order has shipped.