Warranty Policy
One-Year Warranty
SEODRE provides a one-year warranty for the plating of all jewelry pieces, allowing you to enjoy your jewelry worry-free!
Claim Process:
- Capture a clear photo of the tarnished item.
- Email support@seodre.com with your order number, photo evidence, and claim request.
- Self-ship the product to our official address (please contact support for the address) and share the courier details with the AWB number.
- Upon receiving the product, you will receive store credit according to the terms below, valid for 6 months from the issue date.
Credit Terms:
- 0-6 months: 50% of the invoice value
- 6-12 months: 25% of the invoice value
Exclusions from Warranty:
- Damage or breakage due to normal wear and tear.
- Alterations or resizing performed by third parties.
- Damage to crystals due to mishandling.
- Loss of crystals or stones on the jewelry.
- Luxury handcrafted sets are not covered under this warranty.
Jewelry Care Tips:
SEODRE jewelry is designed for durability and can be enjoyed daily with simple care.
For questions or assistance with your warranty, our Customer Support team is here to help!